Retail

The Future of Retail: Omnichannel

During the event, we hotly debated and  delibered the term ‘Omnichannel’. But really, it's just the customer journey isn't it?

Halloween spending impact on retail

Halloween more a delight than a fright as Brits set to spend more than £310 million on halloween

Using digital to create the instore experience

There’s no denying that in-store technology in the retail sector has completely revolutionised the way consumers shop. Rapid changes in technology and a growing digitally savvy demographic has put tremendous...

The Future of Retail: Customer Engagement

I was chuffed to bits to be part of the Future of Retail report on Customer Engagement. The report (published by The Retail Bulletin) looks at the latest thinking on...

The changing role of the CFO

Against a backdrop of economic uncertainty, disruptive technologies, shifting consumer demands, and competition from new and unexpected sources, we are amid the next revolution; the changing CFO. And when it comes to innovating, the CFO is stepping up.

Retailers remove friction from the shopping experience

When consumers turn to a device to buy something, they expect the experience to be frictionless. Increasingly retailers are looking for ways to reduce the amount of friction both in store...

Is IoT the future of consumer adoption?

Retailers are experimenting with the Internet of Things (IoT) to offer new services and generally reshape the customer experience. And the clock is ticking – Consumers embrace new technology and...

The power of human touch in retail

In an era of fast-moving technologies and changing shopping behaviours, you’d be forgiven for thinking that the future of retail lies in its ability to keep pace with new digital...

Which retailers are using beacon technology in the UK?

One of the first quick service restaurants in the UK to trial Beacon technology was Eat, the food-to-go chain, back in 2014. Eat joined hands with Weve’s beacon-enabled consumer loyalty...

Retailers – why not spend the 5p shopping bag charge on Customer Service?

I don’t mean for my blog to turn in to a rant – but have you noticed that since the introduction of the 5p bag charge, the checkout encounter is...

Plus size clothing is a growing market

The retail and fashion industries have long given the cold shoulder to plus-sized women but runway designers are now starting to show the love for the fuller figured woman. There...

Why Retailers Need to Customer Journeys, not ‘Channels’.

As the online world becomes as real as the high streets we walk down, retailers need to focus more on the customer journey itself than actual channels. In a world...