Q&A with John Lewis
Ahead of Retail Bulletin’s AI in Retail Conference in October, I catch up with speaker Christina Garratt, automation programme leader at John Lewis, to find out more about how JLP...
Q&A with Marks & Spencer
Retailer interview Chris McGrath IT & Digital Programme Manager Marks and Spencer (M&S) AI in Retail Tell us about your role at M&S I’m responsible for leading IT and Digital...
Virtual and Augmented Reality in Fashion Retail
Virtual reality (VR) and augmented reality (AR) become a powerful channel for brand-consumer interactions The fashion industry is indisputably undergoing a revolution as retailers embark on digital transformations of their...
The Future of Retail: Customer Engagement
The future for retailers in 2020 will undoubtedly involve a mobile-first, cloud-first approach It was a great pleasure and honour to be a part of the Future of Retail report...
The changing role of the CFO
Against a backdrop of economic uncertainty, disruptive technologies, shifting consumer demands, and competition from new and unexpected sources, we are amid the next revolution; the changing CFO. And when it comes to innovating, the CFO is stepping up.
Retailers remove friction from the shopping experience
When consumers turn to a device to buy something, they expect the experience to be frictionless. Increasingly retailers are looking for ways to reduce the amount of friction both in-store, at...
Is IoT the future in retail
Retailers are experimenting with the Internet of Things (IoT) to offer new services and generally reshape the customer experience. And the clock is ticking and it would seem that as...
Which retailers are using beacon technology in the UK?
One of the first quick-service restaurants in the UK to trial Beacon technology was Eat, the food-to-go chain, back in 2014. Eat joined hands with Weve’s beacon-enabled consumer loyalty app,...
The Future of Consumer Engagement – iBeacons
It sounds crazy but it is true: one of the most exciting things going on in consumer technology is Bluetooth. (I am smiling at the thought). Specifically, I am talking...
Has Facebook peaked?
The number of Facebook users in the US dropped by 1.4 million over December 2013. This has dominated social media discussions and commentary naturally but if you think back this...
Technology gifting this holiday season
1 fact coming for every day of advent… day 14. 14% of people plan on gifting someone special with a tablet this Christmas. And on the reverse end of the...