The Future of Retail: Customer Engagement

The future for retailers in 2020 will undoubtedly involve a mobile-first, cloud-first approach

It was a great pleasure and honour to be a part of the Future of Retail report on Customer Engagement.

The report (published by The Retail Bulletin) looks at the latest thinking on how to develop a customer-centric focus across organisations and how to connect with customers across multiple channels.

Read my contribution: CUSTOMER JOURNEYS, the next buzz word?